Privacy Policy

PRIVACY POLICY: PULSESTART TRAINING SOLUTIONS PTY LTD

Pulsestart Training Solutions Pty Ltd (ACN 142 996 316)

Effective date: 26 August 2026

1. INTRODUCTION

1. Pulsestart Training Solutions Pty Ltd (ACN 142 996 316) (we, us, our) is committed to protecting the privacy of individuals who use our website at https://pulsestart.com.au/ (the Website) and our mobile application, Pulsestart First Aid Assist (the App).
2. This Privacy Policy explains how we collect, hold, use and disclose personal information in connection with the Website and the App, and how individuals may access or correct that information or make a complaint.
3. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. SCOPE OF THIS POLICY

1. This Policy applies to:

1. all visitors to the Website; and
2. all users of the App.

2. The Website serves static content only. We do not collect personal information through the Website.
3. The App serves static content. The only personal information collected through the App is a user's nominated email address, which is used solely as an API login credential (see clause 3).

3. PERSONAL INFORMATION WE COLLECT

What we collect

4. Through the App, we collect one category of personal information: the email address nominated by the user when setting up their API login credential (Login Email).
5. We do not collect any other personal information through the App or the Website.

How we collect it

6. The Login Email is provided directly by the user when they configure their API login within the App.
7. We do not collect personal information from third parties or from publicly available sources.

How we hold it

8. The Login Email is stored locally on the user's device as part of the App's authentication configuration. It is not stored on any external server.
9. We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure, consistent with our obligations under APP 11.

4. PURPOSE OF COLLECTION AND USE

1. We collect and hold the Login Email for one purpose only: to authenticate the user's access to the Pulsestart API hosted on our Website.
2. We do not use the Login Email for any other purpose, including marketing, analytics, profiling, or disclosure to third parties.
3. We will not use or disclose personal information for a secondary purpose unless:

1. the user has consented; or
2. we are required or authorised to do so by law.

5. DISCLOSURE OF PERSONAL INFORMATION

1. We do not disclose the Login Email to any third party.
2. Our Website and its API are hosted on infrastructure located in Sydney, Australia, operated by DigitalOcean. The Login Email is transmitted to DigitalOcean's infrastructure to validate that email with our API. The Login Email is not stored on that infrastructure.
3. We will not disclose personal information to overseas recipients unless required by law or with the user's consent.

6. ACCESS AND CORRECTION

1. Users may request access to, or correction of, the personal information we hold about them by contacting us using the details in clause 9.
2. Because the Login Email is stored locally on the user's device, users can log out to remove it or change which email they use to log in at any time.
3. We will respond to access and correction requests within a reasonable time and in accordance with APP 12 and APP 13. We will not charge a fee for making an access request.
4. If we decline an access or correction request, we will provide written reasons and advise the user of available complaint mechanisms.

7. DELETION

1. Users may delete the Login Email stored on their device at any time by logging out or by uninstalling the App.
2. Because we do not hold the Login Email on our own systems, no further deletion action is required on our part.

8. COMPLAINTS

1. If a user believes we have handled their personal information in a way that does not comply with the Privacy Act 1988 (Cth) or this Policy, they may contact us using the details in clause 9.
2. We will acknowledge the complaint promptly and aim to resolve it within 30 days. If we require additional time, we will notify the user.
3. If a user is not satisfied with our response, they may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

1. Website: www.oaic.gov.au
2. Phone: 1300 363 992
3. Post: GPO Box 5218, Sydney NSW 2001

9. CONTACT US

1. For any privacy-related enquiries, access or correction requests, or complaints, please contact us at:

Pulsestart Training Solutions Pty Ltd

ACN: 142 996 316

Website: https://pulsestart.com.au/

Email: courses@pulsestart.com.au

10. CHANGES TO THIS POLICY

1. We may update this Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on the Website.
2. We encourage users to review this Policy periodically. Continued use of the Website or App after any update constitutes acceptance of the revised Policy.
3. The effective date at the top of this Policy indicates when it was last updated.