A Unique Student Identifier (USI) is a government requirement for anyone completing any Nationally Recognised First Aid Training since 2015. If you do not have a USI and have not completed any nationally recognised course, one can be obtained from USI.gov.au. If you do have a USI but can't remember it, it can be obtained by navigating to usi.gov.au.
Yes. You will be required to provide your USI number on enrolment. The Federal Government now requires all students to have a Unique Student Identifier (USI) to obtain a Statement of Attainment, certificate, or qualification when undertaking nationally recognised training courses, please navigate to usi.gov.au to create or find your USI.
Your USI can come back as invalid during your Pulsestart account creation for one or more of the following reasons:
You have entered the incorrect numbers and/or letters. Please ensure you enter the numbers and letters exactly as they appear on your USI
Your USI is already in the Pulsestart System - this is most often due to a participant already having an account with us under a different email address
You have changed your name since you created your USI - your name must match the name on your USI
From 1 July 2025 all Registered Training Organisations must ensure that students have the language, literacy, numeracy and digital literacy required to successfully complete the course they'd like to enrol in. We have designed our LLND assessment to be a simple, yet realistic, reflection of the requirements within the course.
For further questions regarding LLND requirements, please email courses@pulsestart.com.au or phone the Office between 9 am and 4pm Mon-Fri on 0416 888 343
Yes, a requirement written into the units of competency (not imposed by Pulsestart), is that participants can provide uninterrupted CPR, on an adult manikin on the floor, for 2 minutes. Please bring a cushion if you think you may need it. For further questions regarding physical requirements, please email courses@pulsestart.com.au or phone the Office between 9 am and 4pm Mon-Fri on 0416 888 343.
We understand situations may arise that require you to cancel your course enrolment.
Cancellation process: To cancel your course you must submit a written cancellation request via email to courses@pulsestart.com.au with details of your cancellation including your name and course information.
Cancellation Fees: A $10 cancellation fee applies to all course cancellations. Cancellations made within 7 days of the course date will forfeit the full course fee. (See terms and conditions).
Yes, but…
As per the terms and conditions we require 7 days' notice to change your course date. Please email courses@pulsestart.com.au with the details of your current course enrolment and the details of the course you would like to be transferred to. The new course must have places available at the time of transferring your enrolment (i.e. not be full). We are unable to move participants to courses that have reached their maximum enrolments.
You must be 15 years of age to complete any Nationally Recognised Training course with Pulsestart Training Solutions with the exception of Mental Health First Aid Courses that require all attendees to be over the age of 18.
This is a Nationally Recognised Training Course Practical Assessment and you must attend the entire assessment!
If you are late and the course has already started you will be refused entry and forfeit your course fee as per the terms and conditions you agreed to when you registered and enrolled in your course. If you are late, you will have to re-book online and pay again!
To avoid being late, please allow additional travel time e.g. assume there will be delays on the motorway or public transport is running late. Please also allow time to park and walk to your venue. If you are running late please contact our Office on 0416 888 343 before your course start time.
We encourage all participants attending a course on a university campus to familiarise themselves with campus maps.
Each privately booked course requires participants to click on a link emailed to the course contact/coordinator. If you can't find the link, please ask your course coordinator. You can also contact Pulsestart: email courses@pulsestart.com.au or phone the Office between 9 am and 4pm Mon-Fri on 0416 888 343
Online Quiz
The main reasons you can become stuck on a quiz page include:
Unwatched Video: Some quizzes may require you to watch a video before you can proceed as they have some of the answers to the quiz in them. Make sure you've watched the entire video on the quiz page before trying to move forward.
Unopened guidelines: Some quizzes may require you to open the Guidelines/student resource manual before proceeding to the next page. This can be found as a blue hyperlink at the top of the quiz page.
Unanswered Questions: Double-check that you've answered all the questions on the current page. Look for a visual cue like the "Next" button changing colour from blue to red. A blue button indicates there are unanswered questions or unwatched video/guidelines while a red button signifies you're ready to move on.
Incorrectly Answered Questions: These will be highlighted in pink for you to try answering again.
If you get a spinning wheel that stays on your screen for some time, you may need to log out of your Pulsestart account, close down apps and restart your device.
If you've addressed all points above and the quiz still isn't progressing feel free to contact us for further assistance.
The student manual and course manuals are found under the student resources tab at the top of every page. Navigate to the black bar at the top of the website and click student resources then your relevant course manual.
The bar at the top of the quiz page is a progress bar, not a score bar. It simply shows you how far you are through the quiz. Your score will be calculated at the end of your quiz. Students mistakenly think it reflects their score but rest assured it's just there to help you pace yourself and see how much of the quiz you've completed.
Yes, only pages that you have submitted, if you are halfway through a page, those answers will not be saved.
No, the online learning and quiz develops the underpinning knowledge needed to successfully complete the face-to-face practical session.
The online quiz must be completed, with a 100% result, before the start time of the practical session.
Yes, if you do not complete the online quiz, with 100% result, before the start of your practical session, you will be refused entry and forfeit your course fee, as per the terms and conditions you agreed to when you registered and enrolled in your course. Unfortunately, you will have to re-book online and pay again.
Course Questions
Yes, our courses are nationally recognised and high quality.
The approximate course duration can be found in the table below:
Course
Online Component
Face to Face component
HLTAID009 Provide Cardiopulmonary Resuscitation (CPR)
1-2 hours self-paced study and Theory Quiz.
1-hour face-to-face assessment.
HLTAID011 Provide First Aid (includes CPR)
2-4 hours self-paced study and Theory Quiz.
4-hour face-to-face assessment.
HLTAID012 First Aid in an Education & Care Setting (includes First Aid and CPR)
2-4 hours self-paced study and Theory Quiz.
4-hour face-to-face assessment.
HLTAID014 Advanced First Aid (includes First Aid and CPR)
Comfortable and suitable attire that allows performance of a practical assessment, including bending, kneeling and lying on the floor
Fully enclosed shoes must be worn at all times for the practical components of the course. Do not wear Ugg boots, thongs (flip flops), slippers, crocs or similar, as you will not be permitted to complete any practical activities
Long hair must be tied/clipped back during practical activities to maintain a safe and hygienic environment for CPR and practical assessments
Your manual if completing MHFA blended course
A Smart phone, tablet/Ipad or laptop with wi-fi/internet access, so you can access your Pulsestart account
A pen and notebook if you wish to take notes
A water bottle if you require
Comfortable casual clothing is recommended to participate in activities such as bending, kneeling, and lying on the floor
Fully enclosed footwear is mandatory. Do not wear ugg boots, thongs, slippers, crocs or similar, as you will not be permitted to complete any practical activities
Long hair must be tied/clipped back during practical activities to maintain a safe and hygienic environment for CPR and practical assessments
If you are unable to attend your booked session within 7 days of the course date:
As outlined in the terms and conditions you agreed to at enrolment, changes to your course date require at least 7 days' notice. If less notice is given, the course fee will be forfeited, and you'll need to rebook online and pay again.
Long hair must be tied/clipped back during practical activities to maintain a safe and hygienic environment for CPR and practical assessments
If you are unable to attend your booked session, with more than 7 day's notice:
Please email courses@pulsestart.com.au with the details of your current course enrolment and the details of the course you would like to be transferred to. The new course must have places available at the time of transferring your enrolment. We are unable to move participants to courses that have reached their maximum enrolments.
Once you have enrolled in a course with us, you can find your Pre-Course Theory Quiz under the tab “My Enrolled courses” at the top of the page. Once you have navigated to My Enrolled courses, click the button of the course you wish to complete, then on the blue take quiz button.
We offer same day certificates (Statement/s of Attainment). You will have your certificate (Statement/s of Attainment) by 10pm on the night of your course, once you have attained a Competent result for all assessment tasks. If you have not received your Statement/s of Attainment in your email, please log into your Pulsestart account and click on the profile tab where you can download it anytime.
The expiry date is on your Statement of Attainment. It is recommended in the SafeWork Australia First Aid in the Workplace Code Practice and Australian Resuscitation Council Guidelines that first aid training is refreshed as per below:
CPR HLTAID009 - 12 months (annual refresher)
Provide First Aid HLTAID011 - 3 Years
Provide First Aid in Education and Care Setting HLTAID012 - 3 Years
It is also recommended that the manual handling course (Conduct Manual Tasks Safely HLTWHS005) is refreshed every 12 months (annual refresher)
Yes.
Yes, Provide First Aid (HLTAID011) includes CPR training (HLTAID009). If you prefer, you can choose to complete HLTAID009 Provide Cardiopulmonary Resuscitation on its own, which certifies you in CPR only.
The HLTAID011 Provide First Aid course includes a mandatory CPR component. This means students cannot complete the First Aid course without also completing CPR. Completing both CPR and First Aid together is the most cost-effective option. Please note: CPR certification requires annual refresher training, while the full First Aid certification must be refreshed every three years.
The HLTAID011 Provide First Aid course includes a mandatory CPR component. This means students cannot complete the First Aid course without also completing CPR. Completing both CPR and First Aid together is the most cost-effective option. Please note: CPR certification requires annual refresher training, while the full First Aid certification must be refreshed every three years.
This is a Nationally Recognised Training Course Practical Assessment and you must attend the entire assessment!
If you are late and the course has already started you will be refused entry and forfeit your course fee as per the terms and conditions you agreed to when you registered and enrolled in your course. If you are late, you will have to re-book online and pay again!
To avoid being late, please allow additional travel time e.g. assume there will be delays on the motorway or public transport is running late. Please also allow time to park and walk to your venue. If you are running late please contact our Office on 0416 888 343 before your course start time.
We encourage all participants attending a course on a university campus to familiarise themselves with campus maps.
To help keep our environment safe for everyone:
Please do not attend your course if you are exhibiting cold or flu-like symptoms
If you are obviously unwell, your trainer may refuse you entry
If you are recovering from illness, ensure you bring a mask with you and wear it throughout the course. Also sanitise your hands regularly - e.g. after using a tissue; before and after touching and using equipment.
Griffith University
Griffith University courses are subsidised at some venues by the Student Resource Council (SRC). Because of this, only students who attend that campus (e.g., Nathan, Logan, Mt Gravatt, Sunshine, and Digital) are eligible for the subsidy. This is a rule enforced by Griffith University.
Griffith University courses are subsidised at some venues by the Student Resource Council (SRC). Because of this, only students who attend that campus (e.g., Nathan, Logan, Mt Gravatt, Sunshine, and Digital) are eligible for the subsidy and therefore eligible to register for the subsidised courses. This is a rule enforced by Griffith University SRC.
We encourage all participants attending a course at the Griffith University campuses to download the Griffith University app or familiarise yourself with campus maps https://www.griffith.edu.au/about-griffith/campuses-facilities, then click on the relevant campus.
University of Southern Queensland
Griffith University courses are subsidised at some venues by the Student Resource Council (SRC). Because of this, only students who attend that campus (e.g., Nathan, Logan, Mt Gravatt, Sunshine, and Digital) are eligible for the subsidy. This is a rule enforced by Griffith University.
We encourage all participants attending a course at USQ campuses to download the USQ app or familiarise yourself with campus maps https://www.unisq.edu.au/about-unisq/locations, then click on the relevant campus.
